Refund & Cancellation Policy
Effective October 25, 2026
3.1 Digital Products
Because digital products are generally available for immediate access after purchase, we do not ordinarily offer refunds for a change of mind.
However, customer satisfaction matters to us.
If a file is defective, cannot be opened, is not delivered, or is materially different from its description, we will investigate and provide an appropriate resolution, which may include replacement, correction, restored access, or a refund.
This policy does not restrict rights provided under applicable consumer protection laws.
3.2 Duplicate or Unauthorized Charges
If you believe you were charged incorrectly, twice, or without authorization, please contact us promptly.
We will review the transaction and work with our payment processor as appropriate.
3.3 Requesting Assistance or a Refund
Email [email protected] with:
- Your order number
- The email used during checkout
- The product purchased
- A brief description of the issue
Our goal is to respond within one business day.
3.4 Approved Refunds
Approved refunds are generally returned to the original payment method.
Processing times depend on Stripe and your financial institution.
3.5 Physical and Personalized Products
Physical products are not currently available for purchase.
Before these products launch, we will publish separate shipping, returns, and personalization policies addressing production, shipping, damage, defects, cancellations, and applicable customer rights.
3.6 Third-Party Marketplace Purchases
Orders placed through Etsy, Amazon, Gumroad, or Payhip may be subject to the relevant provider’s refund procedures.
Customers should use the applicable marketplace’s support process where required.